About Clientshare

• We are a London based B2B SaaS company, launched in 2017, that helps suppliers retain their most precious asset – their
• Clientshare has two products, Clientshare Premium and Clientshare
• Clientshare Premium is a private, secure platform for suppliers to evidence Service and
• Clientshare Premium is a private, secure platform for suppliers to evidence Service and

Why Clientshare

We have an exciting opportunity for a Customer Success Executive to be based at our office near Liverpool Street, London. This role will give you the chance to make a real difference, offering up new challenges every day. Highly motivated, flexible, and organised candidates who enjoy working on a wide variety of tasks will find this position hugely rewarding. We are customer-obsessed, and results focused in everything we do and have a lot of fun in celebrating our achievements.

About the Role

The Customer Success Team are responsible for helping our customers get the best results from using Clientshare. The Customer Success Executive engages with our users virtually gaining feedback on Clientshare, how customers are using it, and providing coaching on how to get the best out of the software. The Customer Success Executive will support account leads and owners with the implementation and on-going development of Clientshare within our clients’ organisations.

Responsibilities

• Supporting account owners with all account focused activities
• Monitor use of our service within assigned accounts to identify trends, concerns, and dormant
• Deliver user coaching by phone/video call to build strong relationships, great users and useful feedback from our customer base.
• Promote our services to assist with increasing the adoption of Clientshare 

• Supporting the implementation of action plans to correct any negative trends within assigned accounts to increase usage and guarantee renewal.

• Help create user guides, best practice documents and video collateral that will support the adoption of Clientshare.

• Support the Customer Success team to deliver the goals contained within the account plans for each customer. This will involve supporting implementation and account

Minimum Qualifications 

• Fluent in English.
• Exceptional verbal communication skills, especially over the phone.
• Skills in core Microsoft Office tools.
• A positive, polite and friendly disposition.
• Impeccable attention to detail, organizational skills and a good grasp of data