Why Clientshare

We have an exciting opportunity for a Customer Success Manager to be based at our office near Liverpool Street, London. This role will give you the chance to make a real difference, offering up new challenges every day. Highly motivated, flexible, and organised candidates who enjoy working on a wide variety of tasks will find this position hugely rewarding. We are customer-obsessed, and results focused in everything we do and have a lot of fun in celebrating our achievements.

About the Role

The Customer Success Team are responsible for helping our customers get the best results from using Clientshare. The Customer Success Manager engages with our users virtually gaining feedback on Clientshare, how customers are using it, and providing coaching on how to get the best out of the software. The Customer Success Manager will be responsible for overseeing the implementation and on-going development of Clientshare within our clients’ organisations.

Responsibilities

• Monitor use of our service within assigned accounts to identify trends, concerns, and dormant
• Deliver user coaching by phone/video call in order to build strong relationships, great users and useful feedback from our customer base.
• Create and implement action plans to correct any negative trends within assigned accounts to increase usage and guarantee renewal.
• Help create user guides, best practice documents and video collateral that will support the adoption of Clientshare.
• Partner with Head of Customer Success to deliver the goals contained within the account plans for each customer. This will involve implementation and account
• Collect and document evidence on how our product is being used by customers to promote good news and demonstrate ROI throughout the customer lifecycle which will ultimately guarantee renewal.

Minimum Qualifications 

• 2 – 3 years’ experience as a Customer Success Manager within a SaaS environment
• Exceptional verbal communication skills, especially over the
• Strong skills in core Microsoft Office tools (ppt, excel, word).
• A positive, polite, and friendly
• Excellent experience in a B2B phone / video calls
• Impeccable attention to detail, organizational skills, and a good grasp of data 

Salary Expectations and Benefits

• Competitive salary.
• Company annual performance
• Flexible
• Opportunity to join share incentive
• Generous holiday