TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Head of Fraud Risk Management / Fraud Compliance Officer

Location: London or Vilnius

Here’s what you’ll be doing

• Develop and maintain fraud prevention strategy, policies, procedures, and controls on a group level in accordance with industry standards.
• Implement controls, monitoring systems and tools to detect suspicious activities, patterns and mitigate fraud in real-time utilising advanced analytics and fraud detection techniques.
• Collaborate with internal stakeholders to implement fraud prevention measures within new products, services, and processes from the design stage. Provide guidance on fraud-related aspects of business initiatives to ensure proactive risk management.
• Lead investigations into suspected fraudulent activities by working closely with internal teams to gather evidence, conduct interviews, and make business decisions.
• Provide regular reports and visibility on fraud risk metrics, trends, and incidents for senior management and regulatory authorities.
• Closely monitor industry trends, utilise data analytics to identify areas for improvement and optimise fraud prevention strategies.
• Provide inputs to training programs to educate employees on fraud prevention best practices, detection techniques, and reporting procedures.

You’ll report to our VP Compliance Operations & fraud risk management.

Here’s what we’d love from you

• Proven experience (5+ years) in fraud risk management, compliance, or related roles within the fintech or financial services industry.
• Strong understanding of fraud detection techniques, regulatory requirements, and industry best practices.
• Proficiency in data analysis tools and techniques, with the ability to interpret complex datasets and identify patterns indicative of fraudulent activity.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organisation.
• Strong problem-solving skills and attention to detail, with the ability to analyse complex situations and develop practical solutions.
• Ability to work under pressure in a fast-paced environment and adapt to changing priorities and requirements.
• Experience handling complex fraud scenarios in digital banking or money remittance cases and being able to provide necessary guidance to the operational teams

And if you can also have this stuff, even better:

• Knowledge of relevant regulatory frameworks such as the Payment Card Industry Data Security Standard (PCI DSS) and PSD2 is a plus.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!