We are hiring a Service Delivery Analyst to join our dynamic Technical Service Operations team. This is a new role to support the current growth within the team, where you will be able to help shape how the team works! You will report to the Service Delivery Manager, where you will play a support role in ensuring the efficient delivery of services to our internal and external partners while maintaining high levels of customer satisfaction. In this role, you will ensure Our Future Health IT Service Management policies/processes align with industry best practices and adhere to regulatory compliance standards.

At Our Future Health, our mission is to transform the prevention, detection and treatment of conditions such as dementia, cancer, diabetes, heart disease and stroke.  We’re looking for people to join us on our journey. If you’re looking for a new challenge where you can contribute to helping future generations live in good health for longer, then we’re keen to speak with you.

What You'll Be Doing

• Service Management Oversight: Support service management processes, ensuring all services are delivered according to agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Collaboration: Establish and maintain strong internal relationships with key partners, facilitating service delivery-related inquiries and establishing best practices within partner teams.
• Performance Monitoring: Continuously monitor service performance to identify areas of improvement, enhance and mature service management practices.
• Risk Management: Identify potential risks to service quality and develop mitigation strategies to minimise disruptions.
• Reporting and Analysis: Produce regular reports on service performance, analyse data, and highlight insights for making informed decisions.
• Process Improvement: Develop process improvement initiatives to streamline service management processes and enhance overall productivity.
• Compliance: Ensure compliance with industry regulations and company policies related to service management.
• Relationship Management: Maintain external supplier relationships, ensuring alignment on service wrapping.
• Tool Development: Contribute to the design and development of methods and procedures to improve monitoring, reporting and analysis capabilities related to service delivery.
• Service Governance: Contribute to effective governance practices ensuring services are delivered efficiently, with the right quality, controls, and visibility across the organisation.

What you won’t be doing:

• Working in a siloed environment with no freedom to make decisions.
• Working in a place where you can’t see the impact your expertise makes.

The environment

We’re a rapidly scaling team of talented people who have come from start-ups, tech companies, the NHS and health charities. We’re creating something that will be used to transform the prevention, detection and treatment of disease - something that has never been done before on this scale.

Requirements

We welcome applications from all who may not feel they match the full criteria

• Foundational experience in a Service Delivery (or similar) role.
• Understanding of service management best practices.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Ability to work autonomously with an entrepreneurial approach to problem-solving.
• Excellent communication and interpersonal skills to effectively coordinate and collaborate with cross-functional teams.

Highly advantageous but not essential:

• ITIL certification or other relevant certifications in service management.
• Experience working with cross-functional teams.
• Experience working in organisations that follow the total ownership model is highly desirable.
• Familiarity with industry-specific technologies and trends.
• Knowledge of security best practices in cloud environments.
• Previous experience in a leadership or supervisory role.

Benefits

• Up to £52,000 base salary
• Generous company pension package with employer contributions of up to 12%.
• 30 days annual leave (plus bank holidays.)
• Continuous career development with regular appraisals and learning and development opportunities.
• A lovely new office in Holborn, Central London – we offer flexible and remote working arrangements.

Join us - let’s prevent disease together.