At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology

Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.

We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.

We are looking for an experienced Regional Account Manager to join our fantastic operations team to focus on building, maintaining and nurturing our health and social care clients, across the South of England. You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.

Responsibilities

• Taking ownership of your geographic region and managing the portfolio of clients within it, whilst being responsible for shift numbers in your region.
• Managing the whole Florence experience from delivering training, seeing a client through to success phase and focusing on retention.
• Building relationships with Care Home Managers, Owners, HR, Finance and Operations professionals.
• Monitoring the performance of your region, identifying at-risk clients and re-engaging churned locations.
• Using feedback from frontline users to guide product development.
• Become an advocate for the Florence app & platform, managing a product adoption rate of 90%
• Working collaboratively with internal teams and stakeholders (Sales/Marketing/Worker Onboarding) to ensure your geographic region grows inline with company targets.
• Delivering on monthly company targets for your allocated region
• Maintain exceptionally strong relationships and loyalty amongst clients and key stakeholders in your region

Requirements

• Outstanding written and verbal communication skills
• Holding a valid UK Drivers License
• Natural talent for building relationships, networking, and collaborating effectively as part of a team
• Proficiency in managing heavy workloads and prioritising tasks
• Experience in the health or social care sector
• Prior experience in account management with a focus on field work
• Ability to travel to our Birmingham office once per month

Benefits

• Competitive salary
• 25 days annual leave with option to purchase additional days
• Private healthcare insurance
• Enhanced maternity and paternity leave
• Cycle to Work Scheme
• Railcard scheme for under 30's
• Flexible personal benefits
• Wellness support
• Innovative, fun, friendly work environment

EQUAL OPPORTUNITIES

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.