IT Support Field Specialist at DevFinders
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- fulltime
- £40,000 - £50,000 a year
![-](https://laravel-logos-live.s3.eu-west-1.amazonaws.com/26990/DevFinders.png?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAZJZOWMY3QRIPKLNR%2F20240908%2Feu-west-1%2Fs3%2Faws4_request&X-Amz-Date=20240908T014747Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Signature=11dc5c66ca567a984b2e49f241db41df802e9f10fbcc2bee7492b4656dae13d8)
Do you thrive in a fast-paced environment, delivering exceptional IT support to high-profile clients? Are you a problem-solver with a passion for technology and a client-centric approach?
A digital agency, serving some of the most renowned companies in the market, is seeking a highly motivated and energetic IT Support Field Specialist to join our growing team. We are looking for someone who is passionate about technology, has a strong work ethic, and thrives in a collaborative environment.
What’s in it for you -
- Salary: £40,000 - £50,000 per year depending on experience
- 40 days paid holiday annually
- Partnership scheme where you will receive a share in the profit of the business
- Business card for business travel
Responsibilities:
- Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
- Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
- Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
- Escalate high-priority issues to management, ensuring prompt and effective action.
- Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
- Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
- Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
- Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
- Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.