Do you thrive in a fast-paced environment, delivering exceptional IT support to high-profile clients? Are you a problem-solver with a passion for technology and a client-centric approach?

A digital agency, serving some of the most renowned companies in the market, is seeking a highly motivated and energetic IT Support Field Specialist to join our growing team. We are looking for someone who is passionate about technology, has a strong work ethic, and thrives in a collaborative environment.

What’s in it for you -

• Salary: £40,000 - £50,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business
• Business card for business travel

Responsibilities:

• Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
• Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
• Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
• Escalate high-priority issues to management, ensuring prompt and effective action.
• Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
• Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
• Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
• Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
• Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.